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#AMAZON DELIVERY STATUS UPDATED TOO SOON HOW TO#
#AMAZON DELIVERY STATUS UPDATED TOO SOON DRIVERS#
#AMAZON DELIVERY STATUS UPDATED TOO SOON DRIVER#

Always return undelivered packages promptly.Always show up on time, or cancel more than 45 minutes before a block.Here are a few ways to protect your standing and prevent deactivation. If you stay persistent, there’s a chance that the rating will be overturned. Unfortunately dealing with Amazon support can feel like an uphill battle, and often your first few emails might be met with a copy/paste response. Don’t give up too soon, especially if your standing is in the Fair or At Risk category. There is also a phone number for Flex drivers, but Amazon says that ratings issues should be addressed via email.

#AMAZON DELIVERY STATUS UPDATED TOO SOON HOW TO#

How to dispute an unfair or incorrect rating: Contact Amazon at plead your case. Keep your story brief and to the point, and try not to get too upset or frustrated in your emails. One bad rating isn’t the end of your gig, especially if you’re in the Fantastic or Great category.īut when you strongly believe that a rating was unfair and you think that it might harm your status with Flex, it could be worth trying to dispute the rating. It might sound obvious, but a lot of the time the best thing to do is to move on from past issues and continue working. Simply doing more deliveries is the most effective way to turn your ratings around. It’s frustrating when your standing slips, but there are things you can do to get your ratings back into ‘Fantastic’ territory. How to improve your standing and dispute poor ratings You can try to dispute drops in standing, but it doesn’t always work. Unable to scan packages or lose delivery info due to a glitch and you are still held responsible for the returnĭoesn’t sound fair, does it? But that’s currently how it works for Flex drivers.

Customer not answering the door or providing ID for alcohol purchases.

Packages for a late shift (after 5pm) that can’t be delivered because a location closes at 5pm.

Can’t access the location (locked, restricted access) and can’t contact customer.

Can’t deliver a package because there is no safe location to deliver and customer won’t answer calls/texts.

#AMAZON DELIVERY STATUS UPDATED TOO SOON DRIVER#

Hundreds of successful deliveries can be undone by one or two returned packages, or one or two customer claims.Īll of the following could potentially cause a driver to lose standing, even though it seems unfair: And the standing system is quite sensitive. One of the biggest criticisms of the Amazon Flex system is that the driver can be held responsible for circumstances beyond their control.

You must attempt every delivery, even if you end up marking the package undeliverable.

Recent delivered/not received count: the number of your last 500 packages marked delivered but not reported received by customers.

This can be a troubling metric if you are victim to porch thieves or customers filing fraudulent missing package claims. You hold ultimate responsibility for the customer receiving the package, and you must also follow all other instructions such as scanning a valid ID for alcohol deliveries.

On-time delivery/attempt rate: Percent of your last 500 packages you delivered or attempted to deliver by the deadline displayed in the appĭelivered and Received: This measures whether the customer actually receive their package, and if you followed delivery instructions.

Prime Now and Whole Foods deliveries are especially time sensitive, so be careful with these orders. On-time delivery: Were your packages delivered during the window listed in the Flex app? This can be frustrating if it’s physically impossible to meet the delivery window due to issues with the warehouse or the route.

Amazon Flex Deactivations, & Getting ReactivatedĪmazon records every package that you don’t deliver.

#AMAZON DELIVERY STATUS UPDATED TOO SOON DRIVERS#

It’s pretty clear that Flex drivers have some frustrating with the standing system.Īs a Flex driver, the best thing you can do to keep your standing high and prevent deactivation is to understand the standing system inside and out, and to learn how to dispute ratings for situations out of your control. “I fully escalated it with at least 15 emails and they still stand by it.” “My overall standing went from ‘great’ to ‘at risk’ with no major details given” “Welcome to Amazon Flex. *ANY* package for just about any reason returned will be held against you.” “The sad part is that even if you do everything humanly possible to make a delivery and cannot, it’s considered you’re at fault.” Here’s what drivers on Reddit have to say about the Flex rating system Drivers earn at least $18 per hour, and you have the freedom to pick only the delivery offers that work for you.īut the darker side of working with Amazon Flex is a punishing, unforgiving rating system, called ‘standing,’ that can put your job in jeopardy after just a few delivery issues. Delivering with Amazon Flex can be a great, flexible gig.